Privacy Policy

Effective Date: [INSERT DATE]
Last Updated: [INSERT DATE]

Introduction

Billings Speech Pathology Services ("BSPS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.billingsspeech.com (the "Site").

Please read this Privacy Policy carefully. By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you use our Site, including when you:

Contact Forms and Inquiries

When you submit a form on our Site (evaluation request, contact form, or speaking inquiry), we collect:

  • Name
  • Email address
  • Phone number
  • Preferred contact method
  • General service interest
  • Patient age range (for evaluation requests)
  • General message or inquiry content
  • Organization name (for speaking inquiries)
  • Event details (for speaking inquiries)

Important Note About Health Information: Our website forms are designed for scheduling and general inquiries only. We do NOT collect protected health information (PHI), including specific diagnoses, medical histories, insurance information, or detailed health conditions through our website. Detailed health information is collected through secure, HIPAA-compliant processes during your intake appointment.

Information Collected Automatically

When you access our Site, we may automatically collect certain information about your device and your use of the Site:

Device and Usage Information

  • Browser type and version
  • Operating system
  • Device type (desktop, mobile, tablet)
  • Screen resolution
  • Referring website or source
  • Pages visited on our Site
  • Time spent on pages
  • Links clicked
  • Date and time of visit

Location Information

  • General geographic location (city/region level) based on IP address
  • We do NOT collect precise geolocation data

How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services

  • Respond to your inquiries and requests
  • Schedule appointments and evaluations
  • Contact you regarding our services
  • Process speaking engagement requests

To Improve Our Site

  • Analyze how visitors use our Site
  • Identify and fix technical issues
  • Improve Site content and user experience
  • Develop new features and services

To Communicate With You

  • Send appointment reminders (with your consent)
  • Respond to customer service requests
  • Send promotional information about our services (with your consent)
  • Notify you of changes to our policies

For Business Operations

  • Maintain internal records
  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud and abuse

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

Service Providers

We may share your information with third-party service providers that perform services on our behalf, including:

  • Website hosting (Netlify)
  • Analytics services (Google Analytics)
  • Email services

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), including to:

  • Comply with a legal obligation
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing
  • Protect the personal safety of users or the public

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.

With Your Consent

We may share your information with third parties when you give us consent to do so.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and understand how you use the site.

Cookies We Use

Essential Cookies

These cookies are necessary for the Site to function properly. They enable basic features like page navigation and access to secure areas.

Analytics Cookies

We use Google Analytics 4 to understand how visitors use our Site. These cookies collect information about:

  • Pages you visit
  • Time spent on pages
  • How you arrived at our Site
  • Links you click

Google Analytics data notes:

  • IP addresses are anonymized
  • We do not link analytics data to personal information
  • We do not share analytics data with third parties (except Google)
  • Data is retained for 14 months

Managing Cookies

Browser Settings: Most web browsers allow you to control cookies through their settings. You can view cookies stored on your device, delete all or specific cookies, block cookies from all or specific sites, and set preferences for certain types of cookies.

Opt-Out Options:

Note: Disabling cookies may affect your experience on our Site. Some features may not function properly without cookies.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmission
  • HTTPS enforced on all pages
  • Secure form submission handling
  • Access controls for administrative functions
  • Regular security updates and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

  • Form submissions: 90 days after processing
  • Analytics data: 14 months
  • Email communications: Until business purpose fulfilled
  • Legal/compliance records: As required by law

After the retention period, data is securely deleted or anonymized.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Correction: You can request that we correct inaccurate or incomplete information.
  • Right to Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Right to Object: You can object to certain processing of your personal information.
  • Right to Portability: You can request your data in a portable format.

Exercising Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request information about the categories of personal information we collect, the purposes for collection, and the categories of third parties with whom we share information.
  • Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

Categories of Personal Information Collected:

  • Identifiers (name, email, phone)
  • Internet activity (browsing history on our Site)
  • Geolocation data (general location)

Sale of Personal Information: We do NOT sell personal information to third parties.

To submit a CCPA request, contact us at [email protected] or call (816) 228-8393.

Children's Privacy

Our Site is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected]. If we discover that we have collected personal information from a child under 13, we will delete that information promptly.

Note About Pediatric Services: While BSPS provides speech therapy services for children, the website and form submissions are intended for parents and guardians, not children. Parents or guardians should submit forms on behalf of their children.

Links to Other Websites

Our Site may contain links to third-party websites, including:

  • Google Maps
  • Healthgrades
  • Facebook
  • LinkedIn

These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification for significant changes (if we have your email)

You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Billings Speech Pathology Services